1,500+
Clinicians across 6 countries trust Lyngo to handle their patient calls every day.
Lyngo AI phone answering
AI Receptionist for Physiotherapy clinics
Lyngo answers every call and books directly into your calendar, so your team stays focused on treatment, not the phone.
7 days free Free setup No lock-in contracts
Lyngo at a glance for physiotherapy clinics
24/7
Phone answering, mornings, evenings, weekends, and public holidays. Always on.
3 min
To connect your practice software. Our team handles configuration from there.
The physio problem
Your phone rings while you're in the treatment room
43% of healthcare clinic calls go unanswered during business hours. For physio clinics with solo practitioners or small teams, that number is higher. Every missed call is a patient who books elsewhere or gives up. A virtual receptionist for your physiotherapy clinic answers every call, even when your team is mid-treatment, at lunch, or closed for the day.
Answer every call without leaving the treatment room
Trained on your clinic, connected to your calendar, ready for every physio-specific call.
Books new patient assessments
Correct appointment type, right duration, and right practitioner, every time. You set the rules, Lyngo follows them.
Handles reschedules instantly
Reads live availability and updates your calendar in real time. No message backlog. No double-bookings.
Handles clinic FAQs
Pricing, policies, referrals, health funds, insurance, funding pathways, and arrival details, answered from your clinic's own information.
Covers after-hours bookings
Patients call evenings, weekends, and public holidays. Lyngo answers and books. You start the day with a full schedule.
Loops in your team when needed
Urgent pain, complex billing, and sensitive situations. Lyngo transfers or takes a detailed message. Nothing falls through.
In practice
Some examples of how Lyngo helps physio clinics
From after-hours bookings to urgent call transfers, Lyngo keeps the phone covered while your team stays with patients.
After Hours Call
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Integrations
Connect to the software you use daily
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No manual syncing. No double-bookings.
Updates in real time
Third-party security audited
Choose the best for your customers
World-class security and compliance
Most AI reception tools treat this as a tick-box exercise and still don't pass. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
More to explore
More Lyngo services for clinics
FAQ
Common questions
Does Lyngo work with my practice management software?
Yes. Lyngo integrates directly with the major practice management systems used by physiotherapy clinics, including Cliniko, Nookal, and PracSuite, to read your calendar, book appointments, and handle reschedules in real time. No double-bookings, no manual follow-up.
Is Lyngo a virtual receptionist for physio clinics?
Yes. Lyngo is the AI virtual receptionist built for physiotherapy clinics. Unlike human virtual receptionist services, Lyngo is always on, books directly into Cliniko, Nookal, or PracSuite, and never misses a call. It handles new patient assessments, reschedules, WorkCover, NDIS, and health fund enquiries without extra staff.
Can Lyngo handle new patient assessment bookings?
Yes. You set the rules: initial assessment length, which practitioners take new patients, whether a GP referral is required, and how many new patients per day. Lyngo follows them on every call, books into the right slot, with the right practitioner.
What about health fund, WorkCover, and NDIS enquiries?
Lyngo is trained on your clinic's specific information. Your registered health funds, WorkCover acceptance, NDIS onboarding process, and gap fees are all answered accurately. For complex funding situations, it escalates to your team with a full call summary.
How does it handle a patient who's calling in pain or distress?
Lyngo recognises when a call needs a human. For urgent situations, it can offer an emergency appointment slot, take a detailed message for your team, or transfer the call immediately, based on exactly how you've set it up. Nothing gets missed.
How long does setup take?
About 3 minutes of your time. You connect your practice management software, answer a few questions about your clinic, and our team handles the rest, configuring booking rules, practitioner schedules, and FAQ training. We aim for a 1-2 business day go-live.
Is patient data secure?
Yes. Lyngo is built for healthcare. We're GDPR compliant (UK/EU), aligned with the Australian Privacy Principles, the NZ Privacy Act, and PIPEDA (Canada). All patient data is encrypted in transit and at rest.
How is Lyngo different from a traditional physio answering service?
Traditional answering services take messages and pass them on. Lyngo reads your live calendar, books the right appointment type with the right practitioner, handles reschedules, and answers clinic-specific questions about health funds, WorkCover, and NDIS. Patients get an answer on the first call, not a callback.
Still have questions? Contact us
Never miss a patient again:
Take back your time
Run a calmer clinic and grow 24/7.
Free setup
No lock-in contracts