Choose when Lyngo answers
Use Lyngo after hours and during busy periods, or keep it on 24/7. It answers every call and loops in your team when needed.
AI Phone answering for healthcare
Answers every patient call, books into your calendar, and handles enquiries, all without changing your phone number or your workflows.
Meet Lyngo, Your 24/7 AI Receptionist
Trained on your clinic, services, and team
Knows your practitioners, treatments, pricing, and policies so patients get a useful answer.
Always learning
New service? Policy change? Add it to your dashboard and Lyngo knows it from the next call.
Manages your bookings
New bookings
Books patients into the right appointment slot.
Reschedules
Moves appointments without back-and-forth.
Creates patients
Finds the right appointment type for first-time callers.
Find patients
Helps returning patients book, move, or cancel appointments.
Cancellations
Cancels appointments and keeps your calendar up to date.
Locations and practitioners
Works across different sites, practitioners, and booking rules.
Transfer calls or take a clear message
Transfer calls that need the team. Optional
Urgent, sensitive, or complex calls can be put straight through to the right person.
Take detailed messages.
Exercise details, treatment follow-ups, referral questions, or appointment-specific notes, Lyngo captures what they need and emails it to your team.
Hand off instead of guessing.
Anything clinical, financial, or outside its scope is transferred or sent to your team for follow-up.
Every feature you need, nothing you don't
Keep your number
Forward calls when you want cover.
Payments
Collect deposits or required payments.
Multi-site clinics
Support locations, practitioners, and services.
Clinic scripts
Set instructions for how calls are handled.
PMS rules
Follow booking windows, durations, and exceptions.
Local accent
Choose a familiar voice for patients.
A dashboard for all your calls
Every call logged and analysed. See what your patients are calling about, and if something needs following up, Lyngo nudges your team.
Call recordings
Every call recorded and summarised.
Analytics
Know why each patient called.
Tasks list
Nudges your team when follow-ups are needed.
How do I start?
Easy set-up (for non-techies)
Connect your practice software and website, and our team of experts handles the rest.
1
Connect in 3 mins
Click get started and follow the steps to connect your practice software. That is your part done.
2
We train your assistant
Our experts train your assistant using your website and practice management software.
3
Go live, enjoy the calm
You receive access to your assistant and the Lyngo portal. Forward your calls and you are live.
No number change needed Simply forward your existing number to Lyngo
Integrations
Trained to use your tools
Lyngo is trained to use your practice management system.
Third-party security audited
Proprietary framework
Who it's for
AI Receptionist trained for your clinic
Physiotherapy
Chiropractic
Osteopathy
Podiatry
Psychology
Speech Pathology
Exercise Physiology
Other Specialties
FAQ
Common questions
How does Lyngo answer calls?
Lyngo answers patient calls in your clinic's voice, understands what the caller needs, and handles bookings, reschedules, cancellations, FAQs, or messages based on your clinic rules.
What happens when a patient calls a clinic using Lyngo?
Lyngo picks up, works out the reason for the call, checks your clinic information and practice software, then either completes the task or passes the right context to your team.
Which practice management software does Lyngo connect to?
Lyngo connects directly with Cliniko, Nookal, and PracSuite. It can read live availability, appointment types, practitioners, and booking rules from supported systems.
Do I need to change my phone number?
No. You keep your existing phone number and forward calls to Lyngo when you want cover. Patients keep calling the same number.
How long does setup take?
Connecting your practice management software takes about 3 minutes. From there, Lyngo's team configures your assistant, trains it on your clinic, and prepares everything for go-live.
What if a call needs a human?
Lyngo is trained to recognise calls that need your team. It can transfer the call, take a detailed message, or send a summary for follow-up based on how you want the clinic covered.
Still have questions? Contact us
Take back your time
Run a calmer clinic and grow 24/7.
No payment required Connect your PMS in 3 mins