The call is answered
Lyngo answers in your clinic's voice and understands whether the patient needs a booking, reschedule, cancellation, FAQ, or message.
Pracsuite app
AI receptionist and phone answering for PracSuite
Never miss a booking. Lyngo answers every call, books directly into PracSuite in real time, and handles reschedules and after-hours enquiries. Day and night, without extra staff.
Connect PracSuite, it's free
PracSuite integration
How PracSuite works with AI receptionists
Lyngo's AI receptionist connects to PracSuite so calls, bookings, reschedules, and cancellations can be handled without your team manually checking the calendar.
PracSuite availability is checked
Lyngo reads your live PracSuite calendar, appointment types, practitioner availability, and booking rules before offering times.
The appointment is updated
Bookings, reschedules, and cancellations are written back to PracSuite so your calendar stays accurate.
Your team gets the context
Every call is summarised, with important details passed to your team when a human follow-up is needed.
Handle any type of call, at anytime
New bookings, reschedules, cancellations, FAQs, and urgent handoffs. Lyngo handles the call and keeps PracSuite up to date.
See how Lyngo worksManages appointments
Reads your live PracSuite availability to book, reschedule, or cancel in real time. No double-bookings. No manual follow-up.
Answers FAQs
Fees, parking, cancellation policy, what to bring. All answered accurately from your clinic's information, every time.
Loops in your team
When a call needs a human, Lyngo can take a detailed message or transfer it to your team so nothing falls through the cracks.
How it works
Easiest to get started
Our team handles the entire setup, so your time isn't wasted.
1
Connect your PracSuite account
Authorise Lyngo to read your calendar, appointment types, practitioners, and patient records. Takes about three minutes.
2
We set up Lyngo for your clinic
Our team configures your booking rules, practitioner preferences, and FAQ answers. You review and sign off. Nothing goes live without your approval.
3
Forward your calls and go live
Calls hit Lyngo, bookings land in PracSuite. Your team gets a summary of every call. Your front desk gets their time back.
AI phone answering
Answer patient calls after hours, and while you are busy
After-hours calls still get answered
Patients can call after closing, on weekends, or during lunch and still get helped.
Busy front desk, covered
When your team is with a patient or processing a payment, Lyngo picks up and keeps the day moving.
A calmer clinic, every day
Fewer interruptions, fewer missed calls, and fewer messages waiting for your team.
FAQ
Common questions
Does Lyngo work with PracSuite?
Yes. Lyngo connects directly to PracSuite to read your live calendar, appointment types, and practitioner availability. It books, reschedules, and cancels appointments in real time, with no manual entry required.
Can Lyngo handle after-hours calls?
That's exactly what it's built for. Lyngo answers every call 24/7, including evenings, weekends, and public holidays. Appointments go straight into PracSuite so your team arrives to a full schedule every morning.
Can Lyngo book with specific practitioners?
Yes. Lyngo reads your practitioner list from PracSuite and books patients with the right person based on your rules: by availability, specialty, or patient preference. It checks live slots before confirming.
Is my patient data secure?
Yes. Lyngo is built for healthcare. We're GDPR compliant (UK/EU), aligned with the Australian Privacy Principles, the NZ Privacy Act, and PIPEDA (Canada). Patient data is encrypted in transit and at rest.
How long does PracSuite setup take?
About 3 minutes of your time. You connect PracSuite, answer a few questions about your clinic, and our team takes it from there. That includes configuring your booking rules, training Lyngo on your services, and handling everything before go-live. We aim for a 1 to 2 business day turnaround.
What if a call needs a human?
Lyngo knows when to step aside. If a call needs your team, it transfers the call, sends a summary email, or takes a message, based on how you've set it up. Nothing slips through.
Still have questions? Contact us
Take back your time
AI phone answering
Free setup No payment required