Medical answering service
Medical Answering Service for Clinics.
43% of healthcare clinic calls go unanswered. Lyngo is a medical telephone answering service that picks up every one, books appointments into your calendar, and handles patient enquiries 24/7.
1,200+
Clinicians across 6 countries trust Lyngo to answer their patient calls every day.
43%
Of healthcare clinic calls go unanswered. Every missed call is a missed booking and a patient who calls the next clinic.
3 min
To connect your practice software. Our team handles configuration from there.
The problem
Traditional answering services
take messages. Lyngo takes action.
Most medical answering services use operators reading from scripts. They take a message and add it to your callback list. By the time you return the call, 8 out of 10 patients have already booked with another clinic.
Traditional answering service
- Takes a message, adds to callback list
- Generic scripts, no clinic context
- Can't access your calendar or book
- Per-minute pricing adds up fast
Lyngo AI answering service
- Books appointments in real time
- Trained on your specific clinic
- Connected to Cliniko, Nookal, PracSuite
- Predictable monthly pricing from $139/mo
What Lyngo handles
More than a message pad.
A full phone answering service.
Trained on your clinic, connected to your calendar, answering every call with the context a patient expects.
Answers every call instantly
No hold music, no voicemail, no busy signals. Every patient call is picked up on the first ring by an AI assistant trained on your clinic.
Books appointments in real time
Reads your live calendar, finds the right slot, and books with the right practitioner. No double-bookings. No manual follow-up.
Answers patient enquiries
Fees, health fund coverage, what to bring, cancellation policy, parking. Every question answered accurately from your clinic's own information.
Manages reschedules and cancellations
A patient calls to move their Thursday appointment. Lyngo cancels the old slot, books the new one, and opens the gap for someone else.
Escalates urgent calls to your team
Clinical questions, emergencies, and sensitive situations are transferred to staff or flagged with an urgent notification. Nothing gets missed.
Takes messages and sends notifications
When a call needs a human, Lyngo takes a detailed message and sends it to your team via email or SMS. No information lost, no callbacks missed.
In practice
Real clinic calls.
Handled by Lyngo.
"Hi, I need to book an initial consult with a physio. My GP sent a referral."
"I can see a few openings this week for an initial physiotherapy assessment. Would Thursday morning work for you?"
Initial assessment booked in real time
Correct appointment type and duration
Staff free to focus on patient care
"Do you accept Medibank? And what's the gap fee for a standard appointment?"
"Yes, we accept all major health funds including Medibank. The standard appointment fee is $95, and most patients have a small gap depending on their plan. Would you like to book?"
Health fund question answered accurately
Fee information from your clinic setup
Converted enquiry to booking
"I need to cancel my appointment tomorrow and rebook for next week."
"Done. I've cancelled your Thursday appointment and booked you in for Tuesday the 22nd at 10 AM with the same practitioner."
Cancellation processed instantly
New appointment booked same call
Thursday slot opened for someone else
Loved by practitioners and patients
Hear it from your colleagues.
From clinic owners frustrated by their call centres, to busy teams that just need a helping hand.
"An extra pair of hands to answer phones, and great to use out of hours when no one would normally be sitting to answer calls."
"Within a couple of weeks we noticed fewer missed calls and an increase in bookings. Lyngo took care of all those after-hours enquiries."
"It's been capable of answering all their questions in ways I never expected possible of an AI technology. It has been a game changer."
"Within the first week we noticed a dramatic difference. It took so much pressure off our team so we could put our energies back into seeing patients."
"We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in."
"Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1."
"We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours."
"Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo."
PracSuite 
Nookal Integrations
Connected to your calendar.
Not a clipboard.
Unlike traditional medical answering services, Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No message pads. No callback lists.
Built for healthcare
A medical answering service for every specialty.
Physiotherapy
Initial assessments, follow-ups, WorkCover and health fund enquiries
Chiropractic
Consultations, adjustments, and preparation questions
Osteopathy
Intake assessments, NDIS and health fund queries
Podiatry
Routine care, gait analysis, orthotics, DVA enquiries
Psychology
Intake sessions, follow-ups, sensitive call handling
Speech Pathology
Initial assessments, NDIS scheduling, follow-up bookings
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
A medical telephone answering service handles phone calls for healthcare clinics. Traditional telephone answering services use human operators reading from scripts. Lyngo is an AI-powered medical answering service that goes further: it answers calls 24/7, books appointments directly into your practice management software, handles reschedules, and answers clinic-specific questions in real time.
Traditional answering services take messages and pass them on. Lyngo takes action. It books appointments into Cliniko, Nookal, or PracSuite in real time, answers patient questions using your clinic's own information, and updates your calendar instantly. No callback list. No message backlog.
Lyngo is built for allied health and healthcare clinics: physiotherapy, chiropractic, osteopathy, podiatry, psychology, speech pathology, exercise physiology, and more. It is trusted by 1,200+ clinicians across Australia, the United Kingdom, New Zealand, Ireland, Canada, and Malta.
Yes. Lyngo reads your practice management software to understand appointment types, durations, practitioner availability, and booking rules. It handles initial assessments, follow-ups, specific treatment types, and multi-practitioner scheduling without errors.
Lyngo recognises when a call requires clinical judgement or urgent attention. It can transfer the call to an on-call number, send an urgent notification to your team, or direct the caller to emergency services, based on how you configure it.
Lyngo plans start from $139 AUD per month (or £69 GBP) with a 7-day free trial, no setup fees, and no lock-in contracts. This is typically a fraction of the cost of a traditional medical answering service or virtual receptionist.
About 3 minutes of your time to connect your practice management software. Our team handles the rest: configuring booking rules, practitioner schedules, and clinic-specific training. Most clinics are live within 1 to 2 business days.
Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability and writes appointments in real time. Lyngo is the first AI officially recognised by Cliniko and featured on their Connected Apps page.
Still have questions? Contact us
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