Virtual medical receptionist
A Virtual Receptionist for Your Clinic.
Lyngo is a virtual medical receptionist that answers calls 24/7, books appointments into your practice management software, and handles patient enquiries. A digital receptionist and remote receptionist in one, like hiring someone who never calls in sick.
1,200+
Clinicians trust Lyngo as their virtual receptionist across Australia, UK, NZ, Ireland, Canada, and Malta.
3M+
Hours of practitioner schedules managed globally through direct PMS integration.
24/7
Coverage including evenings, weekends, and public holidays. Your clinic is always open for calls.
The reality
Hiring is hard. Training takes weeks.
Calls don't wait.
Finding a good receptionist takes months. Training them on your PMS, appointment types, and clinic-specific information takes weeks more. And when they're sick, on leave, or at lunch, the phone goes unanswered. 43% of healthcare clinic calls go unanswered. That's patients lost to the clinic down the road.
Hiring a receptionist
- $2,000+/mo before leave and super
- Weeks of training on your PMS
- Sick days, holidays, lunch breaks
- One call at a time
Lyngo virtual receptionist
- From $139/mo, predictable pricing
- Live in 1 to 2 business days
- 24/7, never misses a shift
- Unlimited concurrent calls
What Lyngo handles
Everything a receptionist does.
Without the front desk.
Trained on your clinic, connected to your calendar, ready to answer from day one.
Picks up every call, every time
Your virtual receptionist answers on the first ring. No hold music, no voicemail, no missed patients. Even when five people call at once.
Books and manages appointments
Books into the right slot, with the right practitioner, for the right duration. Reschedules and cancels without touching your front desk.
Knows your clinic inside out
Fees, health fund coverage, preparation instructions, parking, cancellation policy. Every question answered from your clinic's own information.
Works 24/7, including holidays
Mornings, evenings, weekends, public holidays. Your virtual receptionist is always on, always answering, always booking.
Escalates when it matters
Clinical questions, emergencies, and sensitive situations go straight to your team via call transfer or urgent notification.
Full call records and analytics
Recordings, transcripts, summaries, and performance dashboards for every call. Know exactly what happens on the phone.
A day with Lyngo
Your virtual receptionist
handles it all.
"I'd like to book a follow-up with Dr. Patel for next week."
"I can see Dr. Patel has availability on Tuesday at 2 PM and Thursday at 10 AM. Which works better for you?"
Follow-up booked before doors open
Correct practitioner and slot
"Do you bulk bill? And do I need a referral for my first visit?"
"We don't bulk bill, but we accept all major health funds. No referral is needed for your first visit. Would you like to book an appointment?"
Enquiry answered during lunch break
Converted to booking on the same call
"I need to cancel my morning appointment. Can I rebook for Friday instead?"
"Done. I've cancelled tomorrow's appointment and booked you in for Friday at 9:30 AM."
Reschedule handled at 7:30 PM
Morning slot opened for someone else
Loved by practitioners and patients
Hear it from your colleagues.
From clinic owners frustrated by their call centres, to busy teams that just need a helping hand.
"An extra pair of hands to answer phones, and great to use out of hours when no one would normally be sitting to answer calls."
"Within a couple of weeks we noticed fewer missed calls and an increase in bookings. Lyngo took care of all those after-hours enquiries."
"It's been capable of answering all their questions in ways I never expected possible of an AI technology. It has been a game changer."
"Within the first week we noticed a dramatic difference. It took so much pressure off our team so we could put our energies back into seeing patients."
"We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in."
"Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1."
"We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours."
"Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo."
PracSuite 
Nookal Integrations
Connected to your PMS.
Not a notepad.
Your virtual receptionist reads live practitioner availability, respects booking rules, and writes appointments directly into your calendar. No manual data entry. No double-bookings.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
A virtual medical receptionist, sometimes called a digital receptionist or remote receptionist, answers phone calls for healthcare clinics without being physically present. Lyngo is an AI-powered virtual receptionist that answers every call 24/7, books appointments directly into your practice management software, handles patient enquiries, and escalates clinical or urgent calls to your team.
An AI virtual receptionist like Lyngo answers every call instantly, handles unlimited concurrent calls, works 24/7 including holidays, and costs a fraction of a human hire. It connects directly to Cliniko, Nookal, or PracSuite to book appointments in real time, with zero training ramp-up and consistent accuracy on every call.
Yes. Lyngo reads your live calendar, understands your appointment types, practitioner availability, and booking rules, then books directly into your practice management software. No manual data entry. No double-bookings. It handles initial assessments, follow-ups, group classes, and multi-practitioner scheduling.
Lyngo is transparent about being an AI assistant. It introduces itself as your clinic's AI receptionist and handles calls with the same warmth and accuracy patients expect. Clinicians report that patients respond positively, with one even calling it 'freakishly good'.
Lyngo plans start from $139 AUD per month (or £69 GBP) with a 7-day free trial, no setup fees, and no lock-in contracts. For comparison, a part-time human receptionist typically costs $2,000+ per month before leave, super, and training.
Yes. Lyngo works alongside your team. It picks up when they're busy, at lunch, or after hours, so every call is handled without adding pressure to your front desk. You choose when calls forward to Lyngo.
Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability and writes appointments in real time. Lyngo is the first AI officially recognised by Cliniko and featured on their Connected Apps page.
About 3 minutes of your time to connect your practice management software. Our team handles everything else: configuring booking rules, practitioner schedules, and clinic-specific training. Most clinics are live within 1 to 2 business days.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.