Voicemail to email
Voicemail to Email.
But Better.
Traditional voicemail asks patients to talk to a machine. 8 out of 10 hang up. Lyngo answers the call, has a real conversation, and sends your team a structured message via email or SMS. It also books appointments, handles enquiries, and manages your calendar.
The difference
Voicemail captures a recording.
Lyngo captures the patient.
Traditional voicemail
- Patient hears a beep, most hang up
- Garbled audio recording, hard to action
- No booking, no enquiry handling
- Creates a Monday morning callback backlog
Lyngo voicemail to email
- Answers every call with a live conversation
- Sends a structured summary via email or SMS
- Books appointments directly when possible
- Only messages your team when a human is needed
Every notification includes
Everything your team needs
to respond in seconds.
Caller name and number
Who called and how to reach them back, clearly formatted.
Reason for calling
A clear summary of what the patient called about and what they need.
Full call summary
A detailed recap of the entire conversation for your records.
Urgency level
Flagged as urgent when the call needs immediate attention from your team.
Call recording and transcript
Full recording and written transcript accessible via your Lyngo dashboard.
Dashboard analytics
Track all messages, calls, and bookings from one place.
Loved by practitioners and patients
Hear it from your colleagues.
From clinic owners frustrated by their call centres, to busy teams that just need a helping hand.
"An extra pair of hands to answer phones, and great to use out of hours when no one would normally be sitting to answer calls."
"Within a couple of weeks we noticed fewer missed calls and an increase in bookings. Lyngo took care of all those after-hours enquiries."
"It's been capable of answering all their questions in ways I never expected possible of an AI technology. It has been a game changer."
"Within the first week we noticed a dramatic difference. It took so much pressure off our team so we could put our energies back into seeing patients."
"We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in."
"Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1."
"We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours."
"Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo."
PracSuite 
Nookal More than voicemail
Messages when needed.
Bookings when possible.
Lyngo doesn't just take messages. It connects to Cliniko, Nookal, and PracSuite to book appointments directly when a caller wants to schedule. Your team only gets messaged when a human follow-up is genuinely needed.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
When a call requires follow-up from your team, Lyngo takes a detailed message from the caller and sends it to your nominated email address or mobile number. The notification includes the caller's name, reason for calling, and any specifics discussed. Your team gets the context they need to respond quickly.
No. Voicemail-to-email is one feature of a complete phone answering service. Unlike traditional voicemail systems, Lyngo answers every call live, has a natural conversation with the patient, books appointments when possible, answers clinic questions, and only takes a message when a human follow-up is genuinely needed.
Yes. You configure which team members receive message notifications. You can route different types of messages to different people, for example clinical queries to a practitioner and billing questions to your practice manager.
Yes. Lyngo can send message summaries via SMS as well as email, so your team is notified instantly even when they're away from their inbox.
Every notification includes the caller's name, phone number, reason for calling, any specifics discussed (such as symptoms, appointment preferences, or urgency), and a full call summary. You also get access to the call recording and transcript via the Lyngo dashboard.
Traditional voicemail asks patients to leave a message after a beep. 8 out of 10 patients hang up instead. Lyngo has an actual conversation, gathers the information your team needs, and delivers a structured notification, not a garbled voice recording.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.