Live answering service
Live Phone Answering for Clinics.
8 out of 10 patients won't leave a voicemail. They call the next clinic instead. Lyngo answers every call live, books appointments into your calendar, and handles patient enquiries 24/7. No voicemail. No hold queues. No missed patients.
1,200+
Clinicians across 6 countries trust Lyngo to answer their patient calls live, every day.
0 sec
Wait time. Every call answered on the first ring. No hold queues. No phone trees. No voicemail.
24/7
Live answering including evenings, weekends, and public holidays. Your clinic is always covered.
The problem
Voicemail doesn't work.
Live answering does.
43% of healthcare clinic calls go unanswered. When those patients hit voicemail, 8 out of 10 hang up and call the next clinic. Every unanswered call is a patient lost to a competitor. A live answering service captures that patient in the moment.
Voicemail
- 80% of callers hang up at the beep
- No booking, no enquiry handling
- Creates a Monday morning callback backlog
Lyngo live answering
- Every call answered live, first ring
- Books appointments and answers questions
- Patient handled completely in real time
What Lyngo handles
Live call answering that
does more than pick up.
Trained on your clinic, connected to your calendar, handling every call from start to finish.
Every call answered live
No voicemail. No hold music. No phone trees. Every patient call is picked up on the first ring and handled by a live AI assistant trained on your clinic.
Books appointments in real time
Connected to your practice management software. Lyngo reads live availability, finds the right slot, and books with the right practitioner. No manual follow-up.
Answers patient enquiries
Fees, health fund coverage, preparation instructions, cancellation policy, parking. Every question answered from your clinic's own information.
Available 24/7, 365 days a year
Business hours, evenings, weekends, public holidays. Your live answering service is always on, handling calls whenever patients ring.
Handles reschedules and cancellations
Cancels the old slot, books the new one, and opens the gap for someone else. Your calendar stays accurate without your team lifting a finger.
Escalates urgent calls instantly
Clinical questions, emergencies, and sensitive situations are transferred to staff or flagged with an urgent notification. Nothing falls through.
In practice
Real calls. Answered live.
"Hi, I need to book an initial assessment. My physio recommended your clinic."
"I can help with that. I have availability this Thursday at 10 AM or Friday at 2 PM. Which works better?"
Answered live while reception was with a patient
Appointment booked in real time
"Do you take Medibank? And what's the fee for a standard consult?"
"Yes, we accept Medibank and all major health funds. A standard consult is $95 for 30 minutes. Would you like to book?"
Enquiry answered at 8 PM
Converted to booking on the same call
"I need to cancel tomorrow and rebook for next week."
"Done. I've cancelled tomorrow's appointment and booked you in for Wednesday at 11 AM."
Reschedule handled during lunch
Tomorrow's slot opened for someone else
Loved by practitioners and patients
Hear it from your colleagues.
From clinic owners frustrated by their call centres, to busy teams that just need a helping hand.
"An extra pair of hands to answer phones, and great to use out of hours when no one would normally be sitting to answer calls."
"Within a couple of weeks we noticed fewer missed calls and an increase in bookings. Lyngo took care of all those after-hours enquiries."
"It's been capable of answering all their questions in ways I never expected possible of an AI technology. It has been a game changer."
"Within the first week we noticed a dramatic difference. It took so much pressure off our team so we could put our energies back into seeing patients."
"We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in."
"Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1."
"We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours."
"Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo."
PracSuite 
Nookal Integrations
Live answering connected
to your calendar.
Unlike traditional live answering services that take messages, Lyngo reads your live calendar and books appointments directly. Connected to Cliniko, Nookal, and PracSuite with real-time sync.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
A live answering service picks up phone calls in real time rather than sending callers to voicemail. For healthcare clinics, this means every patient call is answered by someone (or something) that can help immediately. Lyngo is an AI-powered live answering service that goes further: it books appointments, answers questions, and manages your calendar.
Traditional live answering services use human operators who take messages and pass them on. Lyngo answers live and takes action: it books appointments directly into Cliniko, Nookal, or PracSuite, answers patient questions using your clinic's information, and updates your calendar in real time. No callback list. No message backlog.
Yes. Lyngo answers on the first ring. There is no hold queue, no phone tree, and no wait time. Patients speak immediately with an AI assistant trained on your specific clinic. It also handles unlimited concurrent calls, so nobody gets a busy signal.
Yes. Lyngo connects directly to your practice management software (Cliniko, Nookal, or PracSuite) and books appointments in real time. It understands appointment types, practitioner availability, and booking rules. No double-bookings, no manual data entry.
Lyngo recognises when a call requires clinical judgement, sensitive handling, or a specific team member. It transfers the call to your nominated number or takes a detailed message and sends it via email or SMS with full context.
Lyngo plans start from $139 AUD per month (or £69 GBP) with a 7-day free trial, no setup fees, and no lock-in contracts. Traditional live answering services charge per-minute rates that add up quickly, especially for after-hours coverage.
Yes. Lyngo answers calls 24 hours a day, 7 days a week, including evenings, weekends, and public holidays. Many clinics use Lyngo as their after-hours live answering service while their front desk handles calls during business hours.
Lyngo operates across Australia, the United Kingdom, New Zealand, Ireland, Canada, and Malta. It works with any clinic that has a phone line, regardless of location.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.