The New Age of Inbound
Call Handling for Clinics

Inbound call handling is the process of managing incoming patient phone calls. For healthcare clinics, this means answering calls, booking appointments, handling enquiries about fees and services, managing reschedules, and escalating urgent matters. Traditionally done by reception staff or outsourced call centres, AI now handles this more consistently and cost-effectively.

Traditional call centres employ human operators who read from scripts and take messages. They lack access to your practice management software and can't book appointments directly. Lyngo connects to Cliniko, Nookal, or PracSuite and handles the entire interaction: booking, rescheduling, answering questions, and escalating when needed.

Yes. Lyngo handles unlimited concurrent calls. Unlike a call centre where callers wait on hold when operators are busy, every patient gets through on the first ring. This is especially valuable during peak hours when multiple patients call at the same time.

Lyngo recognises when a call needs clinical judgement, sensitive handling, or a specific team member. It transfers the call to your nominated number, sends an urgent notification, or takes a detailed message with full context. Your team always has what they need to follow up.

Lyngo plans start from $139 AUD per month. Traditional healthcare call centres typically charge per-minute rates that add up quickly, especially with after-hours and weekend coverage. Lyngo's pricing is predictable, with no per-minute charges and no lock-in contracts.

Yes. Many clinics use Lyngo as overflow: calls ring your front desk first, and if nobody picks up within a few rings, the call forwards to Lyngo. This works during lunch breaks, peak periods, or whenever your team is with patients.