Inbound call handling
The New Age of Inbound
Call Handling for Clinics.
Traditional call centres use generic operators reading scripts. They take messages and add to your callback list. AI call handling answers every call, books appointments directly into your calendar, and handles patient enquiries in real time. No scripts. No hold queues. No callback backlog.
The shift
Call centres read scripts.
Lyngo reads your calendar.
Traditional call centre
- Operators read generic scripts
- No access to your calendar or PMS
- Callers wait on hold during peak times
- Per-minute pricing, unpredictable bills
Lyngo AI call handling
- Trained on your specific clinic
- Books directly into Cliniko, Nookal, PracSuite
- No hold queues, unlimited concurrent calls
- Predictable monthly pricing from $139/mo
What Lyngo handles
Every type of inbound call.
Handled start to finish.
New patient bookings
Finds the right practitioner, appointment type, and time slot. Books directly into your calendar with no manual follow-up.
Reschedules and cancellations
Updates your calendar in real time and opens cancelled slots for other patients to book.
Patient enquiries
Fees, health funds, what to bring, parking, cancellation policy. Answered from your clinic's own information.
After-hours and overflow
Picks up when your team is with patients, at lunch, or after the clinic closes. No call goes to voicemail.
Urgent call escalation
Recognises emergencies and sensitive situations. Transfers to staff or sends urgent notifications instantly.
Message-taking with notifications
When a human follow-up is needed, Lyngo takes a detailed message and notifies your team via email or SMS.
Loved by practitioners and patients
Hear it from your colleagues.
From clinic owners frustrated by their call centres, to busy teams that just need a helping hand.
"An extra pair of hands to answer phones, and great to use out of hours when no one would normally be sitting to answer calls."
"Within a couple of weeks we noticed fewer missed calls and an increase in bookings. Lyngo took care of all those after-hours enquiries."
"It's been capable of answering all their questions in ways I never expected possible of an AI technology. It has been a game changer."
"Within the first week we noticed a dramatic difference. It took so much pressure off our team so we could put our energies back into seeing patients."
"We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in."
"Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1."
"We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours."
"Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo."
PracSuite 
Nookal Connected to your PMS
Call handling that actually books.
The difference between a call centre and Lyngo? Lyngo doesn't hand off. It reads your live calendar, respects your booking rules, and writes appointments directly. One interaction, start to finish.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
Inbound call handling is the process of managing incoming patient phone calls. For healthcare clinics, this means answering calls, booking appointments, handling enquiries about fees and services, managing reschedules, and escalating urgent matters. Traditionally done by reception staff or outsourced call centres, AI now handles this more consistently and cost-effectively.
Traditional call centres employ human operators who read from scripts and take messages. They lack access to your practice management software and can't book appointments directly. Lyngo connects to Cliniko, Nookal, or PracSuite and handles the entire interaction: booking, rescheduling, answering questions, and escalating when needed.
Yes. Lyngo handles unlimited concurrent calls. Unlike a call centre where callers wait on hold when operators are busy, every patient gets through on the first ring. This is especially valuable during peak hours when multiple patients call at the same time.
Lyngo recognises when a call needs clinical judgement, sensitive handling, or a specific team member. It transfers the call to your nominated number, sends an urgent notification, or takes a detailed message with full context. Your team always has what they need to follow up.
Lyngo plans start from $139 AUD per month. Traditional healthcare call centres typically charge per-minute rates that add up quickly, especially with after-hours and weekend coverage. Lyngo's pricing is predictable, with no per-minute charges and no lock-in contracts.
Yes. Many clinics use Lyngo as overflow: calls ring your front desk first, and if nobody picks up within a few rings, the call forwards to Lyngo. This works during lunch breaks, peak periods, or whenever your team is with patients.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.