AI receptionist for psychology
Psychology calls handled. Every session filled.
Lyngo answers every call and books directly into your calendar — so you can focus on your clients, not the phone.
1,200+
Clinicians across 6 countries trust Lyngo to handle their patient calls every day.
24/7
Phone answering — mornings, evenings, weekends, and public holidays. Always on.
3 min
To connect your practice software. Our team handles configuration from there.
The psychology problem
Your phone rings between sessions.
You can't answer it.
What Lyngo handles
Answer every call, without
leaving the therapy room.
Trained on your practice, connected to your calendar, ready for every psychology-specific call.
Books initial intake assessments
First session, follow-up, telehealth or in-person. Lyngo books the correct session type with the right psychologist every time.
Handles Medicare Mental Health Care Plan enquiries
Patients call asking about their GP Mental Health Care Plan, how many sessions they have left, and what the gap fee is. Lyngo answers from your clinic's information.
Manages session type matching
Individual therapy, couples counselling, group sessions, child psychology. Lyngo matches the caller to the right session type and practitioner.
Covers between-session calls
You're with a client. The phone rings. Lyngo answers, books, or takes a message. Your session stays uninterrupted.
Handles cancellations and reschedules
Reads live availability and updates your calendar in real time. No double-bookings. Freed slots are immediately available.
Escalates sensitive calls
Lyngo recognises when a call needs a human. For crisis situations, it connects the caller to your team or provides emergency contact information immediately.
In practice
How psychology practices use
Lyngo every day.
"Hi, I'd like to book an initial appointment for anxiety. Do you have availability this week?"
"Of course! Let me find an available time for your initial assessment this week..."
New client booked for initial assessment
Correct session type and duration
Zero staff involvement at 6:12 PM
"I need to move my Thursday session with Dr. Kim to next week if possible."
"No problem. Let me check Dr. Kim's availability next week for you..."
Old slot cancelled, new slot booked
Practitioner preference kept
Psychologist's session uninterrupted
"My GP gave me a Mental Health Care Plan. How many sessions does that cover and what's the gap?"
"Great question. With a Mental Health Care Plan, you're covered for up to 10 sessions per year. Our session fee is $220 and the gap after your Medicare rebate is around $95..."
Clinic-specific fees answered accurately
Patient offered a booking and accepted
No clinician time spent on the call
PracSuite 
Nookal Integrations
Works with your practice software, reliably.
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No manual syncing. No double-bookings.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation — everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data — we insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
Yes. Lyngo integrates with Cliniko, Nookal, and PracSuite to read your calendar, book sessions, and handle reschedules in real time.
Yes. You set the rules — initial assessment length, which psychologists take new clients, whether a GP referral or Mental Health Care Plan is required. Lyngo follows them.
Lyngo is trained on your clinic's specific information. Session fees, gap amounts, rebate details, and how many sessions are covered — all answered accurately.
Lyngo recognises when a call needs immediate human attention. For crisis situations, it can transfer to your on-call clinician, provide Lifeline or emergency numbers, or send an urgent alert to your team.
About 3 minutes of your time. Connect your PMS, answer a few questions about your practice, and our team configures booking rules, session types, and practitioner schedules. Live within 1–2 business days.
Yes. Lyngo is GDPR compliant (UK/EU), aligned with the Australian Privacy Principles, NZ Privacy Act, and PIPEDA (Canada). All data encrypted in transit and at rest.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.