AI answering service for healthcare clinics

AI phone answering is a service where a trained AI assistant answers your clinic's phone calls, books appointments directly into your practice management software, handles patient enquiries, and escalates urgent calls to your team. It works alongside your receptionist or on its own, 24/7.

When a patient calls, Lyngo's AI phone answering system picks up instantly. It identifies what the caller needs, checks your live calendar in Cliniko, Nookal, or PracSuite, and books, reschedules, or cancels the appointment. For questions about fees, health funds, or clinic policies, it answers from your clinic's own information. If the call needs a human, it transfers or takes a detailed message.

For most clinics, yes. Call centres rely on operators reading scripts who lack full context of your clinic, leading to booking errors and inconsistent information. Lyngo reads your live calendar, books the correct appointment type, and answers clinic-specific questions accurately. It costs less than a call centre, handles unlimited concurrent calls, and is available 24/7 including weekends and public holidays.

Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability, appointment types, and booking rules to book, reschedule, and cancel appointments in real time. No double-bookings, no manual follow-up.

Yes. Lyngo answers calls 24/7, including evenings, weekends, and public holidays. Most clinics use it as an after-hours answering service, but it also picks up during business hours when your team is busy. You choose when calls forward to Lyngo.

Plans start from $139 AUD per month with a free 7-day trial, no setup fees, and no lock-in contracts. Visit our pricing page for current plans and what's included at each tier.