AI phone answering
AI phone answering for healthcare clinics.
Every patient call answered, every appointment booked. Lyngo picks up the phone so your team can focus on treatment, not the front desk.
1,200+
Clinicians across 6 countries trust Lyngo to answer their patient calls every day.
24/7
Phone answering. Mornings, evenings, weekends, and public holidays. Always on.
3M+
Hours of practitioner schedules managed globally. Every call, every booking, every day.
The problem
43% of clinic calls go unanswered.
Your receptionist is checking in a patient. Your practitioner is mid-treatment. The phone rings, and nobody picks up. 8 out of 10 patients who reach voicemail will not leave a message. They call the next clinic. AI phone answering picks up every call, answers every question, and books every appointment, even when your team is busy.
What Lyngo handles
Every call handled. Every time.
Trained on your clinic, connected to your calendar, ready from the first ring.
Answers every call instantly
No voicemail. No hold music. Every patient call is picked up on the first ring by an AI assistant trained on your clinic.
Books appointments in real time
Reads your live calendar, finds the right slot, and books with the right practitioner. No double-bookings. No manual follow-up.
Handles reschedules and cancellations
A patient calls to move their Thursday appointment. Lyngo cancels the old slot, books the new one, and opens the gap for someone else.
Answers patient enquiries
Fees, health fund coverage, what to bring, cancellation policy. Every question answered from your clinic's own information, accurately every time.
Covers after-hours calls
Evenings, weekends, and public holidays. Patients call when it suits them, and Lyngo answers. You start each day with a full schedule.
Escalates to your team when needed
Urgent calls, complex billing, and sensitive situations. Lyngo transfers or takes a detailed message. Nothing falls through.
Why Lyngo
AI phone answering vs the alternatives.
Voicemail
Call centre
Lyngo AI
Call handling
Booking & calendar
Clinic knowledge
Cost
7-day free trial
PracSuite 
Nookal Integrations
Connected to your clinic software.
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No manual syncing. No double-bookings.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
AI phone answering is a service where a trained AI assistant answers your clinic's phone calls, books appointments directly into your practice management software, handles patient enquiries, and escalates urgent calls to your team. It works alongside your receptionist or on its own, 24/7.
When a patient calls, Lyngo's AI phone answering system picks up instantly. It identifies what the caller needs, checks your live calendar in Cliniko, Nookal, or PracSuite, and books, reschedules, or cancels the appointment. For questions about fees, health funds, or clinic policies, it answers from your clinic's own information. If the call needs a human, it transfers or takes a detailed message.
For most clinics, yes. Call centres rely on operators reading scripts who lack full context of your clinic, leading to booking errors and inconsistent information. Lyngo reads your live calendar, books the correct appointment type, and answers clinic-specific questions accurately. It costs less than a call centre, handles unlimited concurrent calls, and is available 24/7 including weekends and public holidays.
Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability, appointment types, and booking rules to book, reschedule, and cancel appointments in real time. No double-bookings, no manual follow-up.
Yes. Lyngo answers calls 24/7, including evenings, weekends, and public holidays. Most clinics use it as an after-hours answering service, but it also picks up during business hours when your team is busy. You choose when calls forward to Lyngo.
Plans start from $139 AUD per month with a free 7-day trial, no setup fees, and no lock-in contracts. Visit our pricing page for current plans and what's included at each tier.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.