After hours answering service
After Hours Answering Service for Clinics.
Lyngo answers patient calls evenings, weekends, and public holidays. Books appointments into your calendar and handles enquiries while your team is off the clock.
1,200+
Clinicians across 6 countries trust Lyngo to answer their patient calls every day.
24/7
Phone answering. Mornings, evenings, weekends, and public holidays. Always on.
3 min
To connect your practice software. Our team handles configuration from there.
The after hours problem
Your phone rings at 7 PM.
Nobody's there to answer.
Patients don't stop calling when your clinic closes. They call evenings to book, weekends to reschedule, and holidays to ask questions. Without an after-hours phone answering service, those calls go to voicemail. Most of those patients never call back.
What Lyngo handles
Your after-hours virtual receptionist.
Trained on your clinic, connected to your calendar, answering calls while your team is off the clock.
Books appointments after hours
Patients call at 7 PM, 9 PM, Sunday morning. Lyngo answers and books directly into your calendar. You start Monday with a full schedule.
Handles weekend and holiday calls
Public holidays, long weekends, school holidays. Your phone is always answered by a virtual receptionist that knows your clinic.
Answers patient enquiries overnight
Fees, health fund coverage, what to bring, cancellation policy. Every question answered accurately from your clinic's own information.
Captures every missed call
No more voicemail. No more callback lists on Monday morning. Every after-hours caller is handled in the moment.
Manages reschedules and cancellations
A patient calls Saturday to cancel Monday. Lyngo updates your calendar instantly and opens that slot for someone else.
Escalates urgent calls to your team
For emergencies or situations that need a human, Lyngo transfers the call or sends an urgent notification. Nothing falls through.
In practice
Real after-hours calls.
Handled by Lyngo.
"Hi, I'd like to book an initial assessment. My GP referred me."
"Of course! Let me find an available time for your initial assessment this week..."
New patient booked at 7:43 PM
Correct appointment type and duration
Zero staff involvement after hours
"I need to move my Monday appointment. Something came up."
"No problem. Let me check the next available times for you..."
Monday slot cancelled, new slot booked
Calendar updated in real time
Monday slot opened for someone else
"What are your fees for an initial consultation? And do you have anything available this week?"
"An initial consultation is $95 for 45 minutes. I can see a few openings on Wednesday. Would you like to book?"
Clinic-specific fees answered accurately
Patient booked on Sunday evening
No Monday morning callback needed
PracSuite 
Nookal Integrations
Connected to your calendar, even at midnight.
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. Whether a patient calls at 6 AM or 11 PM, your schedule stays accurate.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation — everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data — we insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
When your clinic closes, calls are forwarded to Lyngo. It answers as your clinic, handles enquiries, and books appointments directly into your practice management software: Cliniko, Nookal, or PracSuite.
Lyngo answers calls 24/7, including evenings, weekends, public holidays, and during business hours when your team can't get to the phone. You choose when calls forward to Lyngo. We serve clinics across Australia, the United Kingdom, New Zealand, Ireland, Canada, and Malta.
Yes. Lyngo reads your live calendar and books into available slots in real time. Correct appointment type, right practitioner, right duration, even at 10 PM on a Sunday.
Lyngo recognises when a call needs a human. It can transfer the call to an on-call number, send an urgent notification to your team, or direct the caller to emergency services, based on how you've set it up.
Traditional telephone answering services take messages. Lyngo takes action: it books appointments, answers clinic-specific questions, and updates your calendar in real time. No callback list. No Monday morning backlog.
About 3 minutes of your time. Connect your practice management software, answer a few questions, and our team handles the rest. Most clinics are live within 1 to 2 business days.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.