Specialty-trained AI answering for your organisation.
Built for public and private healthcare across Australia, UK, New Zealand, Ireland, and Canada — with the flexibility and compliance enterprise requires.
Built for complexity
More than plug-and-play.
If your requirements have been called "too complex" before, or you're tired of tools that almost work — this is for you.
Large clinic groups
Multi-location operations with complex scheduling, brand consistency, and centralised reporting requirements.
Public hospital departments
High-volume environments with strict triage logic, clinical protocols, and compliance standards.
Medical referral and triage platforms
Intelligent call routing by urgency, specialty, and availability — across your full network.
Healthcare call centres
Scale reception coverage without scaling headcount. Handle any call volume, 24/7.
Clinics with complex requirements
If you've been told it can't be done — bring it to us.
Capabilities
Built around your workflows.
Whatever your organisation needs, we configure Lyngo to match — not the other way around.
24/7 appointment management
Eliminate hold times and schedule, reschedule, cancel, or confirm appointments around the clock.
Switchboard: provider triage, routing & FAQ
AI triages calls and answers FAQs based on provider names and patient needs — directing every caller to the right place.
Custom call routing
By location, department, service type, or urgency.
Brand & protocol consistency
Your tone, your clinical language, across every site.
Multi-site dashboards
Unified reporting or site-by-site breakdowns, your choice.
Permissioned user access
Granular roles for site managers, admins, compliance leads, and clinical staff.
Dedicated support
Named account manager. Direct engineering access.
Phone system integration
Integrate with leading PBX.
Already running a phone system across your organisation? Lyngo plugs straight in — no ripping out infrastructure. Calls route through your existing PBX and Lyngo handles them exactly as your front desk would.
- Connect to existing trunks and extensions
- Live handoff to staff at any point in the call
- No disruption to current phone workflows
Compatible with
3CX
Open-standards PBX
Microsoft Teams Phone
Cloud telephony in M365
Cisco Webex
Enterprise UC platform
RingCentral
All-in-one UCaaS
Avaya
On-premise & cloud PBX for enterprise
Healthcare grade
Security and compliance.
Your procurement team won't be starting from scratch. Security documentation, compliance materials, and an up-to-date pen test are ready to share.
Enterprise-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data — we insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
Get in touch
Let's talk.
Tell us about your organisation. We'll map out a setup that fits your workflows, your team, and your compliance requirements — no generic demos.
Book a consultation