Meet Able by Lyngo
AI phone answering built for clinics
Answers every patient call, books into your calendar, and handles enquiries, all without changing your phone number or your workflows.
Answers calls like a human, 24/7
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Available 24/7, after hours and weekends
No missed calls when your front desk is busy, closed, or with a patient.
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Trained on your clinic, services, and team
Knows your practitioners, treatments, pricing, and rebates, and answers every question correctly.
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Add new knowledge any time
New service? Policy change? Add it to your dashboard and Lyngo knows it from the next call.
"Do I need a referral to see a physio at your clinic?"
"No referral needed! You can book in as a private patient today."
Emma Clarke
Initial Physio · 9:00 AM
Manage bookings like a pro
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Manage bookings and changes
From rescheduling existing patients to triaging complex appointments for new ones, all handled directly in your PMS.
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Works with your whole team
Multiple practitioners, group classes, all handled on the call, whatever the setup.
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Takes deposits, reduces no-shows
Collect a deposit prior to the appointment, saving your team time and keeping your schedule full.
Escalate when required
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Live transfer, mid-call (optional)
If you need it, Lyngo can put the patient straight through to your team for urgent or sensitive calls.
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Takes detailed messages
Who called, what they need, and preferred callback time, emailed to your team after every escalated call.
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Clinically and compliance aware
Anything clinical, financial, or outside its scope, Lyngo hands off rather than guesses. Built to keep your clinic compliant and your reputation intact.
New Message
Oliver has forgotten his exercise details, can Cam send them through?
David Ross
Complex Medical Query
Transfer call to your clinic
A virtual receptionist that actually works with your team
After-hours & overflow
Lyngo steps in when your team can't get to the phone: after hours, on weekends, or when the front desk is tied up with a patient.
- Evenings, weekends & public holidays
- When your front desk is with a patient
- Overflow from missed or busy calls
Always-on call answering
Lyngo is the first point of contact for every call, around the clock. Your team only hears from a patient when it truly needs them.
- Every call answered, 24/7
- Zero interruptions for your team
- Scales with your clinic, day or night
Your dashboard
See every call. Miss nothing.
Every call logged and analysed. See what your patients are calling about, and if something needs following up, Lyngo nudges your team.
Call recordings
Every call recorded and summarised.
Analytics
Know why each patient called.
Tasks list
Nudges your team when follow-ups are needed.
PracSuite Nookal Integrations
Works with your clinic softwares, reliably.
Lyngo is trained to use your PMS better than a call centre.
How do I start?
Zero technical skills needed.
Connect your practice software and website, and our team of experts handles the rest.
01
Connect in 3 mins
Click "Get started" and follow the steps to connect your practice software. That's your part done.
02
We train your assistant
Our experts train your assistant using your website and practice management software.
03
Go live, enjoy the calm
You'll receive access to your assistant and the Lyngo portal. Forward your calls and you're live.
How Lyngo compares
AI Phone Answering Built for Healthcare
ChatGPT cannot answer your clinic's phone calls because it has no telephony, no calendar access, and no PMS integration. Lyngo connects directly to your practice management software and handles live patient calls, bookings, and enquiries in real time.
| Feature | Lyngo AI | Smith.ai | DeepCura | Dialzara |
|---|---|---|---|---|
| Healthcare-specific AI | Yes | No (general) | Yes | No (general) |
| PMS integration (Cliniko, Nookal) | Direct API | No | EHR only (US) | No |
| Live appointment booking | Yes, on-call | Basic scheduling | Yes | No |
| After-hours coverage | 24/7 | 24/7 | 24/7 | 24/7 |
| Markets served | AU, UK, CA | US | US | US |
| Starting price | Free trial | $95/mo (50 calls) | $129/mo | $29/mo |
vs Smith.ai: Smith.ai uses human receptionists with AI support, starting at $95/month for 50 calls. It serves general businesses and does not integrate with allied health PMS software like Cliniko or Nookal.
vs DeepCura: DeepCura offers a full-stack healthcare AI solution at $129/month, but focuses on US-based practices with EHR integrations. Lyngo is purpose-built for allied health clinics in Australia, the UK, and Canada.
vs Dialzara: Dialzara is a low-cost general AI answering service at $29/month. It does not offer healthcare-specific training, PMS integration, or live appointment booking on the call.
FAQ
Common questions.
Lyngo answers every call instantly, with no voicemail and no busy tone. It uses AI trained specifically on healthcare clinics to handle bookings, reschedules, cancellations, and patient enquiries 24/7.
Lyngo picks up immediately, identifies what the caller needs, checks your live calendar, and books, reschedules, or cancels the appointment in your PMS. If the call needs a human, it transfers or takes a message with a full summary.
Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability, appointment types, and booking rules in real time.
No. You keep your existing phone number and simply forward calls to Lyngo. Patients call the same number they always have.
About 3 minutes of your time. Connect your practice management software, answer a few questions about your clinic, and Lyngo's team configures everything. Go-live within 1-2 business days.
Lyngo recognises when a call needs your team, whether that's clinical questions, billing disputes, or sensitive situations. It can transfer the call live, take a detailed message, or send an urgent alert, based on your setup.
Still have questions? Contact us