About this webinar
Cameron Moore, Co-Founder of Lyngo, presented at the HNECC PHN Allied Health Digital Essentials Workshop — a hands-on event designed for allied health practice owners and managers looking to adopt digital tools that actually make a difference to how their clinic runs day-to-day.
The session covers how AI phone answering fits into the broader digital toolkit for allied health clinics. Not as a futuristic concept, but as something practical — a way to handle missed calls, reduce admin load at the front desk, and give patients a better experience when they ring.
What you'll learn
- Why allied health clinics miss more calls than they realise — and what that costs in lost patients and revenue
- How AI phone answering works in practice: answering calls, triaging enquiries, and booking appointments directly into your PMS
- Where AI fits alongside your existing team — extending capacity rather than replacing people
- Real examples of how clinics have reduced admin burden and improved patient access with Lyngo
- How to think about digital adoption as a practice owner — starting small, measuring what matters, and building from there
The presentation
The missed call problem in allied health
Most allied health clinics know they miss calls. What they underestimate is how often it happens and what it costs. During peak hours — early mornings, lunchtimes, end of day — the front desk is stretched between patients in the clinic and phones ringing. Calls go to voicemail. Patients don't leave messages. They call the next clinic on the list.
Cameron walks through the data on missed calls in allied health and why it's a structural problem, not a staffing failure. When your team is doing their job well — looking after patients in front of them — the phone is the thing that suffers.
AI as a digital tool, not a replacement
A core theme of the presentation is framing AI phone answering as part of a clinic's digital toolkit — alongside online bookings, PMS software, and patient communication tools. Lyngo answers calls when your team can't get to the phone, books appointments directly into your calendar, and handles routine enquiries like availability, location, and pricing.
The key distinction: Lyngo extends the team. It picks up the calls that would otherwise go unanswered, giving front-desk staff the space to focus on the patients already in the clinic.
Making digital adoption practical
The session addresses a challenge many allied health practice owners face: knowing they should adopt digital tools but not knowing where to start. Cameron shares a practical approach — start with the problem that costs you the most (usually missed calls), measure the impact, and build confidence from there.
The workshop format, run in partnership with HNECC PHN and The Business Centre, is designed to give clinic owners and managers the support and knowledge to make informed decisions about technology — without the jargon.
Who this webinar is for
- Allied health practice owners exploring digital tools for their clinic
- Practice managers looking to reduce front-desk admin and improve call handling
- Physiotherapists, chiropractors, osteopaths, and other allied health professionals thinking about AI
- Anyone interested in how regional Australian clinics are adopting digital innovation
